Howdy! First off, we would like to thank you for shopping with us on theCONVOstarter.com. We appreciate your business. Please see our shipping policy below. We will keep this as simple as possible. Transparency is key here. There is no hard to understand legal jargon here or misleading information.

We want you to be a repeat consumer and take customer service seriously!

Shipping Policy

We are offering FREE standard shipping on ALL items if they are being shipped to a USA address. There is NO limit on the number of things you much purchase. Whether it is one item or ten, the shipping cost will be taken care of by us. If you want expedited shipping, please contact us in advance at hello@theconvostarter.com, and we will provide you with options.

Please do not worry, for our International buyers; we are offering the lowest cost possible for shipping.

Estimated shipping delivery times:

 

USA: Usually 3-10 business days (a lot of times sooner rather than the latter)

 

Canada: 5-10 business days

 

International: Delivery times vary (10-20 business days)

 

International Shipping:

 

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Please understand that we do not take responsibility for customs fees.

 

Order Never Arrived?

If your order did not arrive and it is because we may have dropped the ball, be sure to let us know!

First, check your shipping confirmation and that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. In other words, if you have provided a wrong address or an address that is recognized by the courier when the shipment is returned to the fulfillment headquarters, for the item to be sent back to you, you will be responsible for the reshipment costs. Due to where you may be located, it may also take some time for your item to reach you. Keeping this in mind, we recommend you use a tracking shipping service or purchase shipping insurance. We ship to you where you specify.

If the shipping address was correct, get in touch with us at hello@theconvostarter.com noting your order number. We will work with you to get the situation rectified.

Some order products may ship separately (which means you may get some of your items sooner than others). As soon as the products are available to ship, they will be sent out.

 

**Please know that on the rare occasions an item may be unintentionally listed on our website for purchase, though it is non-stocked. In this case, we would apologize to you and send you an email as quickly as possible to rectify the situation.