Why should I buy from theCONVOstarter.com vs. a more known outlet? 

We put a lot of pride in what we put out. Think of yourself as being apart of an exclusive club of people who want to be unique. While the products — t-shirts, mugs, phone cases, hoodies, can be done and seen anywhere online, we deal with real-life when it comes to our slogans and sayings. We truly believe our products will evoke conversation and a reaction out of people). Who wants to wear a shirt or slogan a lot of people may have?

Most of our products are inspired by things that we have experienced or heard in person. We may be ‘smaller’ or ‘lesser’ known, but you will get BIG customer service, and we can promise that.

 

What do you mean by FREE No-Minimum Shipping in the USA?

Most sites allow free shipping once you have spent over a certain amount of money (usually $75 or more). At theCONVOstarter.com we decided that shipping should not be once you have spent up to an amount, because people may only want to get one item, but want hassle-free shipping. We operate how we would want to be treated, and this is something we wish more online shops considered when we are making purchases ourselves. Please know this is for our standard shipping. Items may ship separately as they are ready (If you order multiple items).

 

What if I want to get expedited shipping?

If you want to get your order faster, please contact us first before ordering at hello@theconvostarter.com, and someone will take care of you.

 

I am an International customer – why do we have to pay for shipping?

We would love to offer EVERYONE free shipping, but unfortunately when shipping overseas, the cost in a lot more. We are only charging for the cost to ship the item. If you have questions or concerns before ordering due to shipping cost, please contact us at hello@theconvostarter.com before placing your order, and we will see what we can do.

 

Do you take back damaged items?

YES, we do take back damaged items if they were received that way when you obtain your package from us. We ask that you take a photo right away of the damaged item. We never want anyone stuck with a damaged product.

 

Would you paraphrase your return policy?

In a nutshell; if you receive an item from us and it is damaged, labeled wrong or an issue from our end, we will issue a FULL return on unworn items. You have 15-days to request a return from date of receipt of the item.

With damaged returns, we need to see the item right away. Up to five days via a clear photo, so you would send us an email at refunds@theconvostarter.com with the subject ‘DAMAGED,’ and we will look into the issue ASAP.

We do not offer refunds due to buyer’s remorse, wrong size or color choice, or incorrect item choice. Therefore, we ask that you check our sizing chart thoroughly (Located under each product – where applicable) before purchasing your item.

ALL SALE ITEMS ARE FINAL.

 

How do I know you are a legitimate online shop?

We know, these can be scary times online when it comes to trust. However, we can assure you we are the real deal. We have been online for twenty years with our ventures under the same company, G.M.M., LLC, for fifteen years. We are not going anywhere and would not ruin our reputation. We are not a fly-by-night on the Internet. We have our website – LitViral.com. It has been online for years, so we are not just an online retailer who has put up an e-commerce shop without having other online properties. We also give you the option to pay via PayPal — where we are verified. Respectively, if we were fraudulent, you would be able to dispute the item that was never received.

 

Are purchases made on your website secure?

Yes, most definitely. Always look for the ‘HTTPS’ on any website that you choose to purchase to ensure the site is secure. We have taken several precautionary measures to make sure your purchases and information are safe. We pay additional monthly fees for extra security beyond the security given with the highly regarded hosting company that houses our online shop.  All purchases are made through PayPal OR Stripe. Which means all purchases happen directly through their platforms (With our sites linked to them – they are the payment gateway), and not ours.

 

Can I suggest a product or saying on a product?

Sure, you most certainly can! Send us an email at hello@theconvostarter.com, and we will get back to you to discuss things further, and if it is a fit, we will make it happen?

 

Publishing on some of your social media pages for theCONVOstarter.com is limited on some platforms?

We know this can be a concern or a level of suspicion to some people (In this Internet era). The reality is we have a massive social media following/presence on our other sites.

We focus heavily on platforms which are into visual products – such as Pinterest and Instagram for theCONVOstarter.com.

Initially, we had our shop on LitViral.com but thought it would be best to have the shop stand-alone since the site’s content differed from some products we offered. So we are continually posting products to build on theCONVOstarter.com social media pages. We have been on social media for a LONG time and are as legitimate as it comes.

 

Please check our full shipping and return policy to get all you need to know about our process at length.

 

Any other questions or concerns:

If there are ANY other questions or concerns, we have not addressed, PLEASE DO NOT HESITATE to reach out to us at hello@theconvostarter.com. The owner of this online shop believe HEAVILY in GOOD CUSTOMER SERVICE, so we assure you we will aim to please if there is a mutual level of respect given.

THANK YOU for your time and considering shopping with us. We know that you could be anywhere on the Internet, so we are grateful!